CONTACT US

We're here to help.

At Maison Elara, we are committed to providing a reliable and attentive customer experience. Whether you have questions about an order, shipping, returns, products, or anything else, our customer support team is ready to assist you.

CUSTOMER SUPPORT

For all customer service inquiries, please contact us at:

Email: support@maisonelaraofficial.co

We aim to respond to all inquiries within 24 business hours.

BUSINESS HOURS

Monday – Friday
09:00 AM – 06:00 PM (GMT)

Saturday & Sunday
Closed

ORDER SUPPORT

For faster assistance regarding an existing order, please include:

• Your full name

• Order number

• Email address used to place the order

• A brief description of your inquiry

• Photos or supporting information, when applicable

Providing this information will help our team locate your order and assist you more efficiently.

WE CAN HELP WITH

Our customer support team can assist you with:

• Order status and tracking

• Shipping and delivery questions

• Returns and refunds

• Product information

• Sizing and product details

• Payment-related questions

• Damaged or incorrect items

• General inquiries

RESPONSE TIMES

Most inquiries are answered within 24 business hours.

During holidays, promotional events, product launches, or periods of high demand, response times may be slightly longer.

OUR COMMITMENT

At Maison Elara, we believe that exceptional service is an essential part of the shopping experience.

From choosing your products to receiving your order, our team is committed to providing professional, transparent, and attentive support at every step.

CONTACT INFORMATION

Maison Elara

Email: support@maisonelaraofficial.co

Customer Support Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT)

Typical Response Time: Within 24 Business Hours