Terms of sale
GENERAL
These Terms of Sale govern all purchases made through the Maison Elara website.
By placing an order with Maison Elara, you agree to these Terms of Sale, as well as our Terms of Service, Refund & Return Policy, Shipping Policy, Privacy Policy, and any additional terms presented during checkout.
Please review these terms carefully before completing your purchase.
PRODUCTS
Maison Elara makes reasonable efforts to ensure that product descriptions, photographs, colors, measurements, specifications, and other information displayed on our website are accurate.
However, slight variations may occur due to photography, lighting conditions, screen settings, materials, manufacturing processes, and other factors.
All products are subject to availability.
Maison Elara reserves the right to modify or discontinue products and limit quantities available for purchase, subject to applicable law.
PRICING
Product prices are displayed in the currency shown on our website or selected according to the customer's location and available market settings.
Prices, promotions, and discounts may change from time to time without prior notice.
The price applicable to your purchase will generally be the price displayed when your order is submitted, except in cases of obvious pricing or technical errors.
If an incorrect price is displayed due to a technical, administrative, or typographical error, Maison Elara reserves the right, where permitted by applicable law, to cancel the affected order.
If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.
PROMOTIONS AND DISCOUNTS
From time to time, Maison Elara may offer:
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Promotional discounts
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Discount codes
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Complimentary gifts
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Free shipping promotions
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Limited-time offers
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Bundle or multi-item promotions
Each promotion may be subject to additional conditions.
Unless otherwise stated, promotional offers cannot be combined and cannot be applied retroactively to orders that have already been completed.
Maison Elara reserves the right to modify or discontinue promotions subject to applicable law.
PLACING AN ORDER
By placing an order through our website, you confirm that:
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The information provided is accurate and complete.
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You are authorized to use the selected payment method.
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You have reviewed the products and quantities included in your order.
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You agree to the applicable policies and terms governing your purchase.
After placing your order, you will receive an order confirmation at the email address provided during checkout.
ORDER ACCEPTANCE
Receiving an order confirmation does not necessarily constitute final acceptance of your order.
Maison Elara reserves the right, where permitted by applicable law, to refuse, limit, or cancel an order for reasons including:
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Product unavailability
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Pricing or product information errors
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Payment authorization failure
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Suspected fraudulent or unauthorized activity
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Incorrect customer or shipping information
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Violation of our policies
If an order is canceled after payment has been successfully collected, a refund will be issued to the original payment method.
PAYMENT
We accept the payment methods displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate and complete.
Orders may be subject to payment authorization, verification, and fraud-prevention procedures before processing.
Maison Elara does not guarantee that every payment method will be available in every country or for every transaction.
ORDER PROCESSING
Once payment has been successfully confirmed, orders are generally prepared for shipment in accordance with our Shipping Policy.
Customers are responsible for reviewing their order and shipping information before completing their purchase.
If you notice an error after placing an order, please contact us as soon as possible at support@maisonelaraofficial.co.
We will make reasonable efforts to accommodate changes before dispatch, but changes cannot be guaranteed once processing has begun.
SHIPPING AND DELIVERY
Shipping, estimated delivery times, tracking, and related conditions are governed by our Shipping Policy.
Our standard estimated delivery timeframe is 7–15 business days after processing and dispatch, unless otherwise stated.
Delivery estimates are not guarantees and may be affected by customs procedures, carrier operations, public holidays, weather conditions, transportation disruptions, and other circumstances beyond our reasonable control.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by authorities in the destination country.
Unless otherwise stated during checkout, customers are responsible for any applicable import duties, taxes, or local fees.
Customs regulations and charges vary by country and are determined by local authorities.
RETURNS AND REFUNDS
Returns and refunds are governed by our Refund & Return Policy.
Eligible customers may request a return within 14 days of receiving their order, subject to the eligibility requirements and conditions specified in that policy.
Products must generally be returned unused, unworn, and in their original condition and packaging.
Customers should review our Refund & Return Policy before completing a purchase.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
We may request photographs, your order number, and other relevant information to evaluate the issue.
Approved claims will be handled in accordance with our Refund & Return Policy and may result in a replacement or refund.
ORDER CANCELLATIONS
Orders may be canceled before they have been processed and dispatched.
Customers wishing to cancel an order should contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. The customer may instead request an eligible return after delivery in accordance with our Refund & Return Policy.
PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.
In rare cases, a product may become unavailable after an order has been submitted.
If we are unable to fulfill an item, we will contact the customer and provide an appropriate resolution, which may include a replacement option or refund for the unavailable item.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Maison Elara shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of our products.
Nothing in these Terms of Sale excludes or limits liability or statutory consumer rights that cannot legally be excluded or limited.
FORCE MAJEURE
Maison Elara shall not be responsible for failure or delay in fulfilling its obligations when caused by circumstances beyond our reasonable control.
Such circumstances may include:
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Natural disasters
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Severe weather
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Government actions
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Customs disruptions
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Transportation interruptions
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Labor disputes
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Supply chain disruptions
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Public emergencies
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Internet or system failures
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Other events beyond our reasonable control
In such circumstances, we will make reasonable efforts to minimize disruption to affected orders.
CONSUMER RIGHTS
Nothing in these Terms of Sale is intended to exclude, restrict, or override any mandatory consumer protection rights available to you under applicable law.
Where these Terms conflict with mandatory consumer protection legislation applicable to your purchase, the applicable statutory rights will prevail.
CHANGES TO THESE TERMS
Maison Elara reserves the right to update or modify these Terms of Sale when necessary.
Changes will apply from the date they are published on our website and will not ordinarily affect orders already completed before the effective date of the updated terms, except where required by law.
CONTACT INFORMATION
If you have any questions regarding these Terms of Sale, your order, or our policies, please contact:
Maison Elara