Shipping policy
At Maison Elara, we are committed to providing a reliable, secure, and efficient delivery experience to customers around the world. Please review the information below regarding order processing, shipping, tracking, and estimated delivery times.
WORLDWIDE SHIPPING
Maison Elara offers worldwide shipping and works with trusted logistics partners to deliver orders to customers across multiple countries and regions.
Shipping availability may vary depending on the destination and product selected.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding public holidays.
During promotional events, holidays, product launches, or periods of high demand, processing times may be slightly extended.
ESTIMATED DELIVERY TIME
Our estimated delivery timeframe is:
7–15 business days
Delivery times are estimates and begin after your order has been processed and dispatched.
Actual delivery times may vary depending on your destination, local carrier operations, customs procedures, public holidays, weather conditions, and other circumstances beyond our reasonable control.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow a few business days for tracking information to become available or update after your order has been shipped.
Tracking updates are provided by the shipping carrier and may vary depending on the destination country.
MULTIPLE PACKAGES
In some cases, orders containing multiple products may be shipped separately due to product availability or fulfillment logistics.
If this occurs, you may receive separate tracking numbers and your items may arrive on different dates.
There will be no additional shipping charge due solely to an order being divided into multiple shipments.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
Customs regulations vary by country, and Maison Elara does not control charges imposed by local authorities.
DELIVERY DELAYS
While we make every reasonable effort to ensure orders arrive within the estimated timeframe, occasional delays may occur.
Maison Elara cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:
-
Customs clearance procedures
-
Carrier delays or disruptions
-
Severe weather conditions
-
Public holidays
-
Transportation interruptions
-
Supply chain disruptions
-
High-volume periods
-
Incorrect or incomplete shipping information provided by the customer
If your order is significantly delayed, please contact our customer support team so we can assist you.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
-
Full name
-
Street address
-
Apartment or unit number, if applicable
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Contact information
If you notice an error in your shipping information, please contact us as soon as possible at support@maisonelaraofficial.co.
We will make reasonable efforts to update the address if the order has not yet been dispatched.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
FAILED DELIVERY OR RETURN TO SENDER
If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or failure to collect the package when required, it may be returned to the sender.
Please contact our customer support team if this occurs so we can review the available options.
LOST PACKAGES
If a package is confirmed as lost in transit by the shipping carrier, Maison Elara will provide an appropriate resolution, which may include:
-
A replacement shipment, or
-
A full refund.
Carrier investigations may take up to 14 business days depending on the shipping provider and destination.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
-
Around your property or designated delivery location
-
With household members
-
With neighbors
-
With building reception or management
-
Directly with the local shipping carrier
If you are still unable to locate your package, please contact our customer support team for assistance.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
-
Your order number
-
Clear photographs of the damaged product
-
Photographs of the external packaging
-
A brief description of the issue
Our team will review your case and provide an appropriate resolution in accordance with our Refund & Return Policy.
CHANGES TO THIS SHIPPING POLICY
Maison Elara reserves the right to update or modify this Shipping Policy when necessary.
Any changes will become effective when published on our website.
CONTACT US
If you have any questions regarding shipping, tracking, or delivery, please contact:
Maison Elara