Refund policy

At Maison Elara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging.

• Include all original accessories, tags, inserts, and complimentary gifts (if applicable).

• Not show signs of wear, washing, damage, alteration, or misuse.

Maison Elara reserves the right to refuse returns that do not meet these conditions.

NON-RETURNABLE ITEMS

For hygiene, safety, and operational reasons, the following items cannot be returned:

• Personalized or custom-made products.

• Gift cards.

• Items marked as Final Sale.

• Products damaged through misuse, negligence, improper care, alteration, or normal wear and tear.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your claim, please provide:

• Your order number.

• Clear photographs of the item received.

• Photographs of the packaging.

• A brief description of the issue.

Once your claim has been reviewed and approved, we will provide an appropriate solution, which may include a replacement or a full refund at no additional cost.

CHANGE OF MIND RETURNS

If you simply change your mind, you may return eligible items within 14 days of delivery.

The customer is responsible for return shipping costs unless the return is due to an error on our part.

Original shipping charges are non-refundable, except where otherwise required by applicable law.

RETURN PROCESS

To initiate a return, please contact our customer support team at:

support@maisonelaraofficial.co

Please include:

• Your full name

• Order number

• Reason for the return

• Supporting photographs, if applicable

Our team will review your request and provide return instructions within 1–3 business days.

Please do not return products without first contacting our customer support team. Items returned without prior authorization may not be accepted.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method.

Refund processing times vary depending on your bank or payment provider and may take approximately 5–10 business days after the refund has been approved.

LATE OR MISSING REFUNDS

If you have not yet received an approved refund, we recommend that you:

1. Check your bank account again.

2. Contact your credit card or payment provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

support@maisonelaraofficial.co

ORDER CANCELLATIONS

Orders may be canceled before they have been processed and shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving your order in accordance with this Refund & Return Policy.

LOST PACKAGES

If a package is confirmed as lost in transit by the shipping carrier, Maison Elara will offer an appropriate resolution, which may include:

• A replacement shipment, or

• A full refund.

Carrier investigations may take up to 14 business days depending on the shipping provider and destination.

CONTACT US

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us:

Maison Elara

Email: support@maisonelaraofficial.co

We are committed to providing a fair, transparent, and customer-focused shopping experience.